Quality Assurance Support

Position: Permanent, full-time

Hours of work: 37.5 hours / week

Place of work: Ipswich office based (with option for hybrid working)

Probation period: 6 months

Salary: £24,000 - £28,000 based on experience

Benefits package includes: Private health insurance, cycle to work scheme, mental health & wellbeing sessions, paid leave for birthdays and charity work, life assurance, training and development

About Axter

We are a team of creative, dedicated and ambitious professionals all working towards a collective vision: to improve the roofscape and transform the world above our heads. We are inspired by the extraordinary and always seek out more sustainable and innovative ways to waterproof better, making flat roofs that benefit our climate and communities.

We are driven by our passion for technical detail and design, offering a comprehensive service package and a system portfolio renowned for its quality.

We are a vibrant team who enjoy what we do. Our values: service, collaboration, respect and integrity are embedded into our approach, and we are committed to delivering excellence every time. We are also a fun and friendly team who enjoy a challenge. Does this sound like somewhere you'd like to work? Then we'd love to hear from you.

The Role

The Quality Assurance team is focussed on driving up standards in our industry, providing a high-quality service to our clients and working closely with our network of accredited contractors to onboard and upskill them. The external Quality Assurance managers carry out an extensive site audit programme, inspecting the many projects where Axter systems are installed, prior to the issue of Axter guarantees. The QA Support works closely with the QA Support Team Leader in the office to assist the QA field-based team in delivering the highest levels of quality assurance in line with Axter’s strategic objectives.

Key Responsibilities

• Receiving, recording and issuing daily quality assurance site audit reports of projects where Axter waterproofing systems are being installed. This is to maintain evidence of adherence to standards and procedures and to enable visibility of progression to our customers.
• Assisting the QA team’s diary management to ensure the effective and efficient delivery of the team’s work in line with project programmes.
• Tracking and progressing installer accreditation applications through to approval, ensuring all required criteria are fulfilled to enable the contractor to become a member of the Axter approved installer network.
• Organising upskilling workshops for installer operatives to ensure they deliver high quality installations of Axter roof waterproofing systems in compliance with Axter specifications and industry standards.
• Maintaining the QA dashboard on our central CRM system, updating accurate QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
• Dealing with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
• Providing cover when team colleagues are absent to ensure continuous effective operation of quality assurance processes.
• Collaborating closely, communicating effectively and sharing best practice with all colleagues with the aim of achieving Company objectives.

Qualifications, Skills and Experience

• Commitment to delivering high quality customer service.
• Excellent communication skills with colleagues and clients.
• Good organisation and task prioritisation with high attention to detail.
• Excellent IT and administration skills (Microsoft Office 365). There will be training in additional bespoke software – QA reporting and Salesforce CRM platforms.
• Ability to maintain accurate data records, consistent filing methods and strict document version control.
• Friendly, proactive and collaborative working methods.
• Ability to remain calm in a fast-paced environment.
• Willingness to embrace Axter’s core values of integrity, collaboration, service and respect and be enthusiastic about what we do and our aspirations.
• The motivation to learn and expand knowledge is also an important factor in succeeding in this role.

Ultimately, we are looking for someone who is motivated and can bring their vibrant personality to the job. If you think you’d be a good fit please complete the form below and send us your CV and a covering note stating why you'd like to work for Axter.

Take a look at our Careers page to learn about the industry leading package we offer.

We welcome job applications from all sections of the community and the criteria for selection are based solely upon the candidate’s ability to perform the tasks required. We appreciate the value that a diverse mix of skills, characteristics, ideas, experiences and backgrounds brings to our company, our work today and our vision for the future.

Privacy

Personal data collected during the recruitment process will only be used in accordance with our data protection policy for the purpose of processing the application or to fulfil legal or regulatory requirements where necessary. A copy of our Applicant Privacy Notice will be provided.