On-site support: Delivering excellence from concept to completion
Posted by Maddie Tribley —
We believe that delivering a high-performance roofing system requires more than just quality materials – it demands consistent, expert support at every stage of the project. That is why our on-site presence plays a vital role in ensuring every installation meets our exacting standards. From the initial design phase to final handover, we provide ongoing support, ensuring smooth execution and the long-term success of every project.
Whether working on major redevelopment projects such as the Kodak Factory at Aperture Works, a high-profile renovation and extension like the Baitul Futuh Mosque, or pioneering sustainable builds such as the Net Zero Carbon Hotel at Exeter Science Park, Axter applies its hands-on expertise to every project.
Our team’s willingness to attend site visits, resolve challenges, and offer hands-on guidance ensures that every project runs smoothly from start to finish.
Technical design support: Tailored solutions for every project
Our commitment to on-site support begins long before installation. Axter’s in-house design and technical sales teams offer bespoke technical services for both new builds and refurbishment projects. Developed through close collaboration with architects and contractors, every roofing solution is tailored to meet the building’s unique demands and location. This includes full system specification, technical detailing, thermal performance assessments, tapered insulation schemes, wind loading analysis, and optimised rainwater drainage layouts.
For refurbishment and retrofit projects, understanding the condition of the existing roof is essential. Axter provides detailed roof survey reports that evaluate the current performance of the roof, estimate its remaining lifespan, and guide decisions for refurbishment or new installation. Our services also include advising on optimising roof space for biodiversity, energy generation, and stormwater management – helping to improve sustainability and performance.
On-site support in action
One example of our on-site support in action is the voco Zeal Hotel at Exeter Science Park, a cutting-edge project designed to set a new standard for sustainability in the hospitality industry. Axter’s team worked closely with the architects, roofing installers, and contractors, providing bespoke waterproofing details that were incorporated into the overall design.
“Our internal design team developed bespoke waterproofing details, which were shared with the architects to be incorporated into the overall design. Regular site visits and walkarounds ensured that any challenges were addressed promptly, and all stakeholders reviewed and commented on the drawings, leading to a highly collaborative and solution-oriented approach.
Natasha Kinnear, Senior Technical Sales Manager at Axter
Being based in Bristol, alongside the architects, contractors, and roofing installers, allowed for frequent, in-person meetings where design details were thoroughly discussed. Virtual meetings supplemented these discussions, helping resolve any emerging issues in real-time.”
The team's commitment to attending site visits, addressing challenges, and providing hands-on guidance ensures the smooth progress of every project from start to finish.
“Roofworx relish working with the Axter team, we have delivered together a few successful projects and have complete faith in the quality of materials being supplied but just as importantly the quality of service in terms of design / system support, willingness to attend meetings and respond to queries, willingness to attend site and propose solutions."
James Witt, Commercial Manager at Roofworx
Unrivalled on-site support and Quality Assurance
Axter remains actively involved throughout the construction phase, offering hands-on technical support to resolve challenges on-site and ensure the design is executed to the highest standards. Our commitment to on-site support continues throughout installation, where we collaborate closely with contractors and installers to address sequencing challenges and ensure that detailing is implemented correctly.
During construction, our Quality Assurance (QA) team checks that the roof is installed correctly, safely, and in line with industry best practices. For installations over 50sqm, our QA Managers carry out regular site visits – typically every two weeks – to:
- Monitor installation quality
- Check compliance with Building Regulations
- Ensure correct PPE (personal protective equipment) and health & safety practices
- Identify and resolve potential issues early
Each visit results in a detailed Quality Report, which is shared with all stakeholders to maintain alignment and transparency. Our site inspections are particularly valued by contractor partners, who appreciate the added layer of safety and assurance they provide.
These visits ensure that the correct installation methods are followed, safety protocols are maintained, and any emerging issues are addressed promptly. This approach has proven invaluable across a wide range of projects, from complex retrofits to large-scale commercial developments, helping deliver outcomes that meet or exceed specifications.
“The regular QA visits and on-site training provide additional level of confidence that the system being delivered will be high quality and defect free. We value the team approach adopted and believe this provides our client with a quality end product.”
James Witt, Commercial Manager at Roofworx
Learn more about what sets Axter apart; discover five key considerations when choosing a provider for your roofing project.
Skilled installers you can trust
A vital element of our on-site service is the skill and reliability of the people installing our systems. That is why Axter works with a network of installers – a group of accredited contractors trained, supported, and audited by our technical team.
Each installer is fully briefed on Axter’s systems and standards, with the QA team available on site to offer support, inspections, and guidance throughout the build. This close collaboration ensures every installation is completed correctly and efficiently, helping avoid project delays or rework.
Every roofing installer we work with is vetted for technical expertise, certifications, and safety compliance, and is committed to delivering workmanship that meets the highest British and European standards. This consistent level of professionalism, paired with Axter’s ongoing technical support, ensures that roofing systems perform as expected and stand the test of time.
Long-term partnership through aftercare
Our support does not end when the roof is finished. Throughout the guarantee period, Axter’s QA team remains available to answer queries, provide guidance, and support ongoing maintenance. This long-term involvement helps clients protect their investment and maintain performance for years to come.
Whether it is a new build or refurbishment, we stay close to the project – from early design through construction and into aftercare – ensuring every stage benefits from the same level of expertise and attention to detail.
Why choose Axter for your roofing project?
From comprehensive pre-installation surveys and technical design through to on-site inspections and aftercare, Axter provides a level of service that ensures each roof is not only built well but built to last.
Explore our case studies to see how Axter has brought value to projects nationwide or get in touch to find out how we can support your next roofing scheme.
