Guarantees

Reliable roofing with comprehensive guarantees

We have been supplying long-term, insurance backed guarantees for over 30 years, and in that time not one instance of product failure leading to water ingress has been recorded; a record we are very proud of and intend to maintain.


We offer four levels of guarantee and a range of guarantee periods depending on the system specification. Platinum is our most comprehensive guarantee which can be issued for up to 35 years and provides insurance backed protection for workmanship, materials, design and installer insolvency. Only members of the Axtershield installer network can achieve a Platinum guarantee level, and they are duty and legally bound to remedy any fault caused by poor workmanship. For further information, please refer to our Insurance Backed Guarantee brochure, or contact us.

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“Axter total system guarantees are comprehensive and genuinely market leading, this is why we chose to partner with Axter. Axter guarantees are transparent in their offering and are focussed upon de-risking the project and indemnifying all associated waterproofing risks of the client and developer, this is quite unique and we value their commitment and honesty.”

Luis Menezes Operations Director - Regal London Ltd
Standard Insurance backed guarantees

Warranty

Bronzeshield

Silvershield

Goldshield

Platinum

Waterproofing system materials supplied by Axter Ltd.
Labour costs of reinstating the waterproofing system in the event of a material failure.

Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.

Professional advice provided by Axter Ltd.
Consequential damage or loss*.
Financial loss and personal injury*.
Up to 35 year guarantee.
Workmanship provided by the Axtershield / Axter Alliance Installer.
Design advice provided by Axter Ltd.
Axtershield Installer insolvency policy.
Standard

Warranty

  • Waterproofing system materials supplied by Axter Ltd.
  • Labour costs of reinstating the waterproofing system in the event of a material failure.
Insurance backed guarantees

Bronzeshield

  • Waterproofing system materials supplied by Axter Ltd.
  • Labour costs of reinstating the waterproofing system in the event of a material failure.
  • Professional advice provided by Axter Ltd.
  • Consequential damage or loss*.
  • Financial loss and personal injury*.
  • Up to 35 year guarantee.

Silvershield

  • Waterproofing system materials supplied by Axter Ltd.
  • Labour costs of reinstating the waterproofing system in the event of a material failure.
  • Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.

  • Professional advice provided by Axter Ltd.
  • Consequential damage or loss*.
  • Financial loss and personal injury*.
  • Up to 35 year guarantee.
  • Workmanship provided by the Axtershield / Axter Alliance Installer.

Goldshield

  • Waterproofing system materials supplied by Axter Ltd.
  • Labour costs of reinstating the waterproofing system in the event of a material failure.
  • Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.

  • Professional advice provided by Axter Ltd.
  • Consequential damage or loss*.
  • Financial loss and personal injury*.
  • Up to 35 year guarantee.
  • Workmanship provided by the Axtershield / Axter Alliance Installer.
  • Design advice provided by Axter Ltd.

Platinum

  • Waterproofing system materials supplied by Axter Ltd.
  • Labour costs of reinstating the waterproofing system in the event of a material failure.
  • Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.

  • Professional advice provided by Axter Ltd.
  • Consequential damage or loss*.
  • Financial loss and personal injury*.
  • Up to 35 year guarantee.
  • Workmanship provided by the Axtershield / Axter Alliance Installer.
  • Design advice provided by Axter Ltd.
  • Axtershield Installer insolvency policy.

* Subject to the terms and conditions of Axter Public and Product liability insurance policies.


Platinum

Our most comprehensive insurance backed guarantee covering materials, design, workmanship and insolvency.

In the event of water penetration caused by system design or product manufacture Axter will, at their sole cost, repair or replace as necessary to rectify the waterproofing integrity. If the water penetration is caused by workmanship the Axtershield Installer will, at their sole cost, make good the waterproofing integrity. Solvency insurance is included.

Learn more about Platinum

Goldshield

A comprehensive insurance backed guarantee covering materials, design, and workmanship.

In the event that water penetration has occurred or is likely to occur as a result of system design, a manufacturing defect in the product, or a workmanship error, then Axter Ltd, at no cost to the building owner, will by replacement or repair make good the waterproofing integrity of the roof structure.

Learn more about Goldshield

Silvershield

A comprehensive insurance backed guarantee that covers materials and workmanship.

In the event that water penetration has occurred or is likely to occur as a result of a manufacturing defect in the product, or a workmanship error then Axter Ltd, at no cost to the Building Owner, will by replacement or repair make good the waterproofing integrity of the roof structure.

Learn more about Silvershield

Bronzeshield

A comprehensive insurance backed guarantee covering materials and professional advice.

In the event that water penetration has occurred or is likely to occur as a result of a manufacturing fault in one or more Axter products, and/or professional advice provided in writing by Axter Technical Management, then Axter Ltd, at no cost to the Building Owner, will by repair or replacement make good the waterproofing integrity of the roof structure. This includes the labour costs of reinstating the roof waterproofing.

Learn more about Bronzeshield

Warranty

The Warranty is a joint liability guarantee most often used for Axter products sold to a roofing contractor via a Merchant. Up to 20 years cover can be offered with an Axter Warranty.

Learn more about Axter Warranty