Guarantees
Reliable roofing with comprehensive guarantees
We have been supplying long-term, comprehensive insured guarantees for over 30 years, and in that time not one instance of product failure leading to water ingress has been recorded; a record we are very proud of and intend to maintain.
We offer four levels of guarantee and a range of guarantee periods depending on the system specification and client requirement. Platinum is our most comprehensive guarantee covering materials, workmanship, and design for up to 35 years, and independent insurance backed insolvency protection for Axter's materials, and the workmanship of the accredited roofing contractor for a period of 10 years. Only roofing contractors that are members of the Axtershield installer network can achieve a Platinum Insurance Backed Guarantee (IBG). For further information, please refer to our Guarantee brochure, or contact us.
“Axter total system guarantees are comprehensive and genuinely market leading, this is why we chose to partner with Axter. Axter guarantees are transparent in their offering and are focussed upon de-risking the project and indemnifying all associated waterproofing risks of the client and developer, this is quite unique and we value their commitment and honesty.”
Luis Menezes Operations Director - Regal London Ltd
| Standard | Insured guarantees | IBG | |||
|---|---|---|---|---|---|
Warranty |
Bronzeshield |
Silvershield |
Goldshield |
Platinum |
|
| Waterproofing system materials supplied by Axter Ltd. | |||||
| Labour costs of reinstating the waterproofing system in the event of a material failure. | |||||
|
Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.* |
|||||
| Professional advice provided by Axter Ltd. | |||||
|
Consequential damage or loss*. |
|||||
|
Financial loss and personal injury*. |
|||||
| Up to 35 year guarantee. | |||||
| Workmanship provided by the Axtershield / Axter Alliance Installer. | |||||
| Design advice provided by Axter Ltd. | |||||
| Workmanship and materials insolvency policy. | |||||
Warranty
- Waterproofing system materials supplied by Axter Ltd.
- Labour costs of reinstating the waterproofing system in the event of a material failure.
Bronzeshield
- Waterproofing system materials supplied by Axter Ltd.
- Labour costs of reinstating the waterproofing system in the event of a material failure.
- Professional advice provided by Axter Ltd.
-
Consequential damage or loss*.
-
Financial loss and personal injury*.
- Up to 35 year guarantee.
Silvershield
- Waterproofing system materials supplied by Axter Ltd.
- Labour costs of reinstating the waterproofing system in the event of a material failure.
-
Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.*
- Professional advice provided by Axter Ltd.
-
Consequential damage or loss*.
-
Financial loss and personal injury*.
- Up to 35 year guarantee.
- Workmanship provided by the Axtershield / Axter Alliance Installer.
Goldshield
- Waterproofing system materials supplied by Axter Ltd.
- Labour costs of reinstating the waterproofing system in the event of a material failure.
-
Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.*
- Professional advice provided by Axter Ltd.
-
Consequential damage or loss*.
-
Financial loss and personal injury*.
- Up to 35 year guarantee.
- Workmanship provided by the Axtershield / Axter Alliance Installer.
- Design advice provided by Axter Ltd.
Platinum
- Waterproofing system materials supplied by Axter Ltd.
- Labour costs of reinstating the waterproofing system in the event of a material failure.
-
Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure.*
- Professional advice provided by Axter Ltd.
-
Consequential damage or loss*.
-
Financial loss and personal injury*.
- Up to 35 year guarantee.
- Workmanship provided by the Axtershield / Axter Alliance Installer.
- Design advice provided by Axter Ltd.
- Workmanship and materials insolvency policy.
All Warranty and Guarantees may be transferred to a third party upon written confirmation to Axter Ltd. Please contact [email protected] or telephone 01473 724056 for further assistance.
*For claims concerning consequential and financial loss, resulting from defective materials or design fault:
For all guarantee types, a claim for consequential or financial loss arising from defects in Axter materials is included within the guarantee. However the validity of any such claim is subject always to the Terms and Conditions of Axter’s Public/Product Liability and Professional Indemnity Insurance Policies, the detail of which is available on request by emailing [email protected].
For Goldshield and Platinum guarantees, claims for consequential or financial loss arising from design faults are also covered by the guarantee. Again, the validity of any such claim is subject always to the Terms and Conditions of Axter’s Public/Product Liability and Professional Indemnity Insurance Policies the detail of which is available on request by emailing [email protected].
*For claims concerning consequential and financial loss, resulting from defective workmanship:
Our Axter Guarantees do not cover consequential or financial loss arising from defective workmanship of the roofing contractor under any circumstances. This is because Axter’s Public/Product Liability and Professional Indemnity Insurance Policies, the detail of which is available on request by emailing [email protected], do not cover defective workmanship. In the event of such loss being incurred, a claim would need to be made directly to the roofing contractor.
*For claims concerning consequential or financial loss, in the event of insolvency:
In the event of either the roofing contractor or Axter ceasing to trade all Guarantees are null and void, subject to the exception outlined below. The Platinum Guarantee is an insurance backed guarantee where an independent insolvency insurance policy is taken out to protect the beneficiary of the guarantee in the event of a valid claim on the guarantee in circumstances where Axter or the roofing contractor have ceased trading. This independent insurance policy has a limit of indemnity which is specific to each project, namely the installed cost of the roof system (waterproofing and insulation) supplied by Axter Ltd. The cover under this policy does not extend to any financial loss or consequential loss.
* Labour costs of reinstating the waterproofing system in the event of a material or workmanship failure:
With the exception of Platinum Guarantees, if the roofing contractor ceases trading workmanship failure is not guaranteed.
Platinum
Our most comprehensive insurance backed guarantee covering materials, design, workmanship and insolvency.
In the event of water penetration caused by system design or product manufacture Axter will, at their sole cost, repair or replace as necessary to rectify the waterproofing integrity. If the water penetration is caused by workmanship the Axtershield Installer will, at their sole cost, make good the waterproofing integrity. Workmanship and materials solvency insurance is included.
Goldshield
A comprehensive insured guarantee covering materials, design and workmanship.
In the event that water penetration has occurred or is likely to occur as a result of system design, a manufacturing defect in the product, or a workmanship error, then Axter Ltd, at no cost to the building owner, will by replacement or repair make good the waterproofing integrity of the roof structure.
Silvershield
A comprehensive insured guarantee covering materials and workmanship.
In the event that water penetration has occurred or is likely to occur as a result of a manufacturing defect in the product, or a workmanship error then Axter Ltd, at no cost to the Building Owner, will by replacement or repair make good the waterproofing integrity of the roof structure.
Bronzeshield
A comprehensive insured guarantee covering materials and professional advice.
In the event that water penetration has occurred or is likely to occur as a result of a manufacturing fault in one or more Axter products, and/or professional advice provided in writing by Axter Technical Management, then Axter Ltd, at no cost to the Building Owner, will by repair or replacement make good the waterproofing integrity of the roof structure. This includes the labour costs of reinstating the roof waterproofing.
Warranty
The Warranty is a joint liability guarantee most often used for Axter products sold to a roofing contractor via a Merchant. Up to 20 years cover can be offered with an Axter Warranty.