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CLO Gold
Axter is the first roofing manufacturer to become a Gold Carbon Literate Organisation!

Achieving Gold status is a proud moment for Axter and a testament to the passion and commitment of our people.

Find out more
Careers

Quality Assurance Support

Join our team and help us release the full potential of flat roofs.

Position: Full-time, permanent

Hours of work: 37.5 hours per week

Place of work: Ipswich / Hybrid (work from home)

Probation period: Six months

Salary: £26,000 - £30,000 based on qualifications and experience

Benefits package includes Salary sacrifice company car scheme, company pension scheme (6% employer/4% employee), private health insurance, cycle to work scheme, mental health & wellbeing sessions, paid leave for birthday and charity work, additional long service holiday entitlement, life assurance, group income protection, structured learning and development and company bonus scheme.

About Axter

We are a team of creative, dedicated and ambitious professionals all working towards a collective vision: to improve the roofscape and transform the world above our heads. We are inspired by the extraordinary and always seek out more sustainable and innovative ways to waterproof better, making flat roofs that benefit our climate and communities.

We are driven by our passion for technical detail and design, offering a comprehensive service package and a system portfolio renowned for its quality.

We are a vibrant team who enjoy what we do. Our values: service, collaboration, respect and integrity are embedded into our approach, and we are committed to delivering excellence every time. We are also a fun and friendly team who enjoy a challenge. Does this sound like somewhere you'd like to work? Then we'd love to hear from you.

The Team

The Quality Assurance Team drives up standards in our industry, providing a high-quality site audit service to our clients prior to issue of Axter guarantees, and working closely with our network of accredited contractors to onboard and upskill them. The objective of the team is to be proactive and professional in the delivery of a streamlined and high-quality quality assurance programme, a focus of Axter’s strategy and success. In addition the QA team is responsible, under the leadership of the Quality Assurance Director, for ensuring all required health and safety protocols are in place across the company and that all Axter employees have the required health and safety training for their role.

The Role

The Quality Assurance Support role assists the Quality Assurance Team, providing administrative support to assist the field-based team members to carry out regular site audits on all Axter installations throughout the UK leading to the issue of Axter guarantees. The Quality Assurance Support work also involves maintaining close contact with contractors who have applied to become Axter accredited installers, administering their application and facilitating upskilling for their site operatives. The Quality Assurance Support assists the Quality Assurance Support Team Leader to fulfil the health and safety obligations of the QA team.

Key Responsibilities and Outcomes

  • Receive, record and issue daily quality assurance site audit reports to maintain evidence of adherence to regulations and procedures and enabling visibility of progression to our customers.
  • Assist with planning and diary management for the QA team to ensure the effective and efficient delivery of the team’s work and that project deadlines are met.
  • Track and progress installer accreditation applications to ensure installers who satisfy the criteria are able to become members of the Axter approved installer network without delay.
  • Organise upskilling workshops for approved installer operatives in order to continuously improve the delivery and quality of our product offering.
  • Maintain the QA dashboard on our central CRM system, updating QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
  • Deal with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
  • Provide cover when team colleagues are absent to ensure continuous effective running of the Quality Assurance service.
  • Collaborate closely with colleagues in other departments when QA processes interlink with theirs.

Skills, Qualifications and Experience

  • Experience in an administrative role working as part of a wider team
  • Experience within the UK construction product sector is desirable
  • Experience working with a CRM system is desirable
  • Microsoft Office 365 skills- Outlook, Word, Excel; Teams, SharePoint
  • Basic GDPR knowledge

To apply, please submit your CV along with a short cover letter to [email protected]. We review applications on a rolling basis and will contact shortlisted candidates to arrange an interview. We look forward to hearing from you.