Sales & Logistics Co-ordinator

Position: Permanent, full-time

Hours of work: 37.5 hours / week

Place of work: Ipswich office based

Probation period: 6 months

Salary: £25-30,000 based on experience

Benefits package includes: Private health insurance, cycle to work scheme, mental health & wellbeing sessions, paid leave for birthdays and charity work, life assurance, training and development

About Axter

We are a team of creative, dedicated and ambitious professionals all working towards a collective vision: to improve the roofscape and transform the world above our heads. We are inspired by the extraordinary and always seek out more sustainable and innovative ways to waterproof better, making flat roofs that benefit our climate and communities.

We are driven by our passion for technical detail and design, offering a comprehensive service package and a system portfolio renowned for its quality.

We are a vibrant team who enjoy what we do. Our values: service, collaboration, respect and integrity are embedded into our approach, and we are committed to delivering excellence every time. We are also a fun and friendly team who enjoy a challenge. Does this sound like somewhere you'd like to work? Then we'd love to hear from you.

The Role

The Sales and Logistic Coordinator will build good relationships with a group of customer accounts (Axter approved installers), process their sales orders of Axter materials and coordinate deliveries to roofing projects across the UK.

Key Responsibilities

• Process customer orders using our in-house software ensuring materials and prices match with quotations, calculating units required based on information provided by the customer or supplier and taking into account site restrictions and delivery requirements, to ensure orders are processed efficiently and accurately by the required deadlines.
• Liaise effectively with customers to identify and manage site restrictions (e.g. vehicles and means of offloading) to ensure works are scheduled and carried out as planned.
• Order materials in a timely and effective manner with the Axter UK stock warehouse and orders for third party materials with Axter’s partner suppliers to ensure works can be carried out as scheduled with customers.
• Liaise and communicate effectively with our warehouse, suppliers and customers to ensure the coordinated delivery of goods to sites across the UK.
• Process delivery notifications with correct delivery charges applied to ensure accurate processing of customer invoices.
• Monitor progress of deliveries and inform customers of delivery times including unexpected delays in meeting their needs to manage their expectations and provide an excellent service.
• Assist with checking and collating order/delivery documentation with supplier invoices and ensuring information is delivered to finance colleagues to meet their reporting deadlines.
• Ensure all colleagues (specifically Axter's Technical Sales Team) are kept up to date on any matters they need to be aware of regarding project sites, orders, deliveries, product supply, etc. to deliver excellent customer service.
• Provide cover for team members during their absence to ensure customer needs are met to the highest standards.

Qualifications, Skills and Experience

• Minimum 5 GCSEs or equivalent to include maths and English
• Basic Microsoft Office 365 skills – Word, Excel, Outlook, Teams and SharePoint
• Experience of working in a customer service role
• Experience of sales order processing and coordinating deliveries
• Experience of CRM databases

Ultimately, we are looking for someone who is motivated and can bring their vibrant personality to the job. If you think you’d be a good fit please complete the form below and send us your CV and a covering note stating why you'd like to work for Axter.

Take a look at our Careers page to learn about the industry leading package we offer.

We welcome job applications from all sections of the community and the criteria for selection are based solely upon the candidate’s ability to perform the tasks required. We appreciate the value that a diverse mix of skills, characteristics, ideas, experiences and backgrounds brings to our company, our work today and our vision for the future.

Privacy

Personal data collected during the recruitment process will only be used in accordance with our data protection policy for the purpose of processing the application or to fulfil legal or regulatory requirements where necessary. A copy of our Applicant Privacy Notice will be provided.