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Careers

Technical Administrator – New Build

Join our Technical Administration Team and help us release the full potential of flat roofs.

Position: Permanent, full-time

Hours of work: 37.5 hours / week

Place of work: Ipswich office based

Probation period: 6 months

Salary: £25-30,000 based on experience

Benefits package includes: Private health insurance, cycle to work scheme, mental health & wellbeing sessions, paid leave for birthday and charity work, life assurance, training and development

The Role

The Technical Administrator (New Build) role assists the Technical Sales Managers through each stage of a new build project cycle, from initial design proposals, NBS Chorus specifications and quotations through to guarantees and delivery of completed projects.

Key Responsibilities

  • Deliver professional administrative and technical support including issuing to customers and clients, correspondence, reports, technical NBS Chorus specifications and design documents, quotations, guarantees and other information packages.
  • Work with Technical Sales Managers and clients to provide NBS Chorus flat roof waterproofing specifications on that platform in both CAWS and Uniclass format. Assist the team with ensuring all NBS platforms are up to date.
  • Utilise the NBS platforms for lead generation and manage this process on behalf of the Technical Sales Managers.
  • Communicate with clients verbally and in writing, providing relevant and timely information to achieve great customer service which will help to build trust and contribute to a positive brand reputation.
  • Respond swiftly to telephone and email enquiries, providing pertinent information, ensuring the customer receives a high-quality service to optimise our brand and reputation.
  • Maintain accurate CRM database records to store customer information and run data reports to analyse and evaluate business performance and drive informed decision making.
  • Manage document protocols to ensure version controls are upheld and ensure data integrity and accuracy.
  • Create, audit, maintain and document workflows and processes to improve quality and efficiency.
  • Collaborate with and understand the roles of other colleagues across all teams to improve knowledge sharing, innovation, better communication and increased success.

Qualifications, Skills & Experience

  • Experience in an administrative role working as part of a wider team
  • Experience within the UK construction product sector is desirable
  • Experience on NBS Chorus is desirable but not essential
  • Experience working with a CRM system is desirable
  • Basic Microsoft Office 365 skills- Outlook, Word, Excel, Teams, SharePoint
  • Basic GDPR knowledge

About Axter

We are a team of creative, dedicated and ambitious professionals all working towards a collective vision: to improve the roofscape and transform the world above our heads. We are inspired by the extraordinary and always seek out more sustainable and innovative ways to waterproof better, making flat roofs that benefit our climate and communities.

We are driven by our passion for technical detail and design, offering a comprehensive service package and a system portfolio renowned for its quality.

We are a vibrant team who enjoy what we do. Our values: service, collaboration, respect and integrity are embedded into our approach, and we are committed to delivering excellence every time. We are also a fun and friendly team who enjoy a challenge. Does this sound like somewhere you'd like to work? Then we'd love to hear from you.

Take a look at our Careers page to learn about the industry leading package we offer.

If you think you'd be a good fit for this role please complete the form below and send us your CV and a covering note stating why you'd like to work for Axter.

We welcome job applications from all sections of the community and the criteria for selection are based solely upon the candidate’s ability to perform the tasks required. We appreciate the value that a diverse mix of skills, characteristics, ideas, experiences and backgrounds brings to our company, our work today and our vision for the future.

Privacy

Personal data collected during the recruitment process will only be used in accordance with our data protection policy for the purpose of processing the application or to fulfil legal or regulatory requirements where necessary. A copy of our Applicant Privacy Notice will be provided.

Apply now

Thank you for your interest in Axter! Your application for 'Technical Administrator – New Build' has been submitted. We will review your application and be in touch soon. Thank you.